Shipping policy

We ordinarily dispatch on a Thursday every week, on an overnight 24 hour service using APC courier service to arrive on a Friday (9-5) . If this isn’t going to be possible then we will contact you asap using the email address you provide when checking out.

Please note: We do not ship our fresh herbs or vegetables, they don't arrive in a condition that is within our acceptable quality parameters.

Please be aware, our couriers will always be instructed to leave your parcel in a “safe place” if you’re not available at the shipping address when they arrive. If you want to designate a specific “safe place”, you must add that to the “notes” section available in your cart when shopping on our website. 
When you receive an email from us saying we have dispatched your item, we include a tracking number and a website link to the apc tracking webpage. (You will have to input your 7 digit tracking number and the shipping postcode.) Your parcel information will be available from 9am on the expected delivery day (usually Friday) on the apc tracking webpage. Please read this email and check your usual safe places outside your property (porches, wheelie bins, sheds, conservatories, etc) when your return home, if you’re not going to be in to receive the parcel in person. 

Occasionally our couriers miss their deadlines and attempt delivery the following working day. 

Please check your junk folder before contacting us to chase deliveries, because we may have already contacted you to advise you of a change. We are not responsible for a customers spam or phishing filter settings and cannot change them remotely or be held responsible if our emails do not arrive in your inbox, due to settings beyond our control. 

If our items do not arrive in the condition or time constraints that you would ordinarily expect, or as we told you they would, then please get in touch on our contact page on the website within 3 working days, and always take a photo with a time stamp as soon as possible. You will need to clearly show the problem you’re experiencing. Courier (& insurance) companies rely on this evidence to allow a future claim to be processed. 

Occasionally, errors do occur, we’re a small family business with only a few employees, and we are only human, after all. Please bear this in mind when contacting us.

After all, we want you to be happy. If you’re not happy then we’re not happy. We will go out of our way to ensure that our high levels of customer satisfaction are maintained. 

We reserve the right to cancel an order without any explanation and process an immediate refund from our system when circumstances change, we will always contact you via email to explain why this is happening. Please note that credit card refunds can take upto 5 working days to process, this is beyond our control.